Policies
Shipping Policy
FM AUTO PARTS (“we,” “us,” or “our”) strives to get your car parts to you quickly and efficiently. This Shipping Policy outlines the details of our order processing, shipping methods, and estimated delivery times.
Order Processing
Orders are typically processed within 2 business days after they are placed.
You will receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer 2 shipping methods, both include a tracking number. Their estimated delivery times will be displayed at checkout and may vary depending on your location and order weight.
Economy Shipping: First Class Air Mail for parts below 2kg (includes a tracking number)
Standard Shipping: EMS Delivery for bulky or heavy parts (includes a tracking number)
Express Shipping: Upon request
Shipping Rates
Shipping rates are calculated based on the weight of your order and your chosen shipping method. The estimated shipping cost will be displayed at checkout before you confirm your order.
Free Shipping
We may offer free shipping promotions from time to time. These promotions will be clearly advertised on the Website and have specific terms and conditions.
Shipping Restrictions
We may not be able to ship to certain areas or for certain oversized or hazardous materials. These restrictions will be clearly communicated during checkout.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to locate your package or arrange for a replacement.
Changes to this Shipping Policy
We may update this Shipping Policy from time to time. We will post the updated Shipping Policy on the Website. You are advised to review the Shipping Policy periodically for any changes.
Contact Us
If you have any questions about our Shipping Policy, please contact us.
Terms and Conditions
These terms and conditions ("Terms") outline the rules for using our website and purchasing car parts from us. By accessing or using our website, you agree to be bound by these Terms.
1. Applicability
These Terms apply to all users of our website and all purchases of car parts made through our website.
2. Offers, Information, and Pricing
The information and pricing displayed on our website are subject to change without notice.
We strive to provide accurate information, but we cannot guarantee the complete accuracy or suitability of all information.
It is your responsibility to ensure you are purchasing the correct parts for your vehicle.
We recommend consulting a qualified mechanic if you are unsure about part compatibility.
3. User Accounts
You may be required to create an account to place orders on our website.
You are responsible for maintaining the confidentiality of your account information.
You are also responsible for all activity that occurs under your account.
4. Orders and Payment
By placing an order, you offer to purchase the selected car parts at the displayed price.
We will confirm your order by email.
We accept various payment methods as listed on our website.
5. Delivery
We will deliver your order to the address specified during checkout.
Shipping costs and estimated delivery times will be displayed at checkout.
We are not responsible for delays in delivery caused by factors outside our control.
6. Returns and Refunds
We have a 30-day return policy for unused and unopened parts.
To initiate a return, please contact us through our website.
You are responsible for return shipping costs.
Refunds will be issued to the original payment method used for the purchase.
7. Warranty
The car parts you purchase may carry a warranty from the manufacturer.
Please refer to the manufacturer's warranty information for details.
We are not responsible for any warranty claims beyond those offered by the manufacturer.
8. Disclaimer of Liability
We are not liable for any damages resulting from the use of our website or the car parts you purchase.
This includes, but is not limited to, damages to your vehicle, personal injury, or property damage.
9. Intellectual Property
The content on our website, including text, graphics, logos, and trademarks, is protected by intellectual property laws.
You may not use any of this content without our prior written consent.
10. Termination
We may terminate your access to our website at any time for any reason.
We may also terminate these Terms at any time by posting the revised terms on our website.
11. Governing Law
These Terms will be governed by and construed in accordance with the laws of Cyprus.
12. Dispute Resolution
Any disputes arising from these Terms will be resolved through binding arbitration.
13. Contact Us
If you have any questions about these Terms, please contact us through our website.
14. Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of our website and the purchase of car parts.
We recommend you review these Terms carefully before placing an order. By using our website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
Refund and Returns Policy
Last Updated: 01/Jan/2024
FM AUTO PARTS ("we," "us," or "our") is committed to your satisfaction. If you are not completely satisfied with your purchase, you can return the item(s) for a full refund or exchange within the timeframes outlined below.
Returns and Exchanges
You can return or exchange most items within 30 days of receipt.
Items must be returned in their original and unused condition with all tags attached.
Items that are damaged, defective, or incorrectly shipped by us will be refunded or exchanged at our expense.
Exceptions
Some items may be excluded from returns or exchanges, such as clearance items, special orders, or downloadable products. These exclusions will be clearly marked on the product page.
Return Process
To initiate a return or exchange, please contact us.
You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrectly shipped by us.
Once we receive your returned item(s), we will inspect them and process your refund or exchange within 4 business days.
Refunds
Refunds will be issued to the original form of payment used for the purchase.
Please allow 4 business days for the refund to appear in your account.
Shipping costs will only be refunded if the item is damaged, defective, or incorrectly shipped by us.
Warranty Claims
Some items may come with a manufacturer's warranty. Please refer to the warranty information included with the product for details on how to make a warranty claim.
Contact Us
If you have any questions about our return and refund policy, please contact us.
We appreciate your business!
Privacy Policy
Effective Date: 01/Jan/2024
FM AUTO PARTS ("we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website fm-autoparts.com (the "Website") and use our services (collectively, the "Services").
1. Information We Collect
We collect several types of information from and about you when you use the Services:
Information You Provide Directly: This includes information you provide when you:
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Participate in surveys or contests
Information Collected Automatically: We automatically collect certain information when you visit the Website, such as:
Your IP address
Device type and browser information
Browsing activity on the Website
Search terms
2. Use of Information
We use the information we collect for the following purposes:
To fulfill your orders and provide the Services
To create and manage your account
To personalize your experience on the Website
To send you marketing communications (with your consent)
To improve the Website and Services
To analyze trends and usage patterns
To comply with legal and regulatory requirements
3. Disclosure of Information
We may disclose your information to third-party service providers who help us operate the Website and provide the Services. These service providers are contractually obligated to keep your information confidential and secure.
We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to:
Comply with a legal process
Protect the rights or safety of you or others
Prevent fraud or other illegal activity
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect and store information about your use of the Website. Cookies are small data files that are transferred to your device when you visit a website. They allow the website to remember your preferences and activity over time.
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of the Website.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
6. Your Choices
You have several choices about how your information is collected and used:
You can create an account without providing any marketing consent.
You can unsubscribe from our marketing communications at any time.
You can adjust your cookie settings in your web browser.
7. Children's Privacy
The Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Website. You are advised to review the Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us.
Payment Policy
Effective Date: 01/Jan/2024
FM AUTO PARTS ("we," "us," or "our") provides a secure and convenient platform for purchasing car parts online. This Payment Policy outlines the methods of payment we accept and the terms associated with your transactions on our website fm-autoparts.com (the "Website").
1. Accepted Payment Methods
We accept the following payment methods for your online purchases:
Major Credit Cards: We accept Visa, Mastercard, American Express, and Discover.
Debit Cards: Most major debit cards with a valid Visa or Mastercard logo will be accepted.
[Other Payment Methods - Include relevant options like electronic wallets (e.g., PayPal, Apple Pay, Google Pay) or financing options]
2. Transaction Security
We take the security of your financial information very seriously. We utilize industry-standard security measures, including Secure Sockets Layer (SSL) encryption, to protect your payment information during transmission. We do not store your full credit card details on our servers.
3. Order Verification
We may perform verification checks on all orders placed on the Website. This may involve verification of your billing and shipping address, as well as fraud prevention checks.
4. Payment Authorization
By placing an order on the Website, you authorize us to charge your chosen payment method for the total amount of your order, including the purchase price of the items and any shipping costs.
5. Order Cancellation
You may be able to cancel your order before it ships. If your order has already been processed and shipped, a refund will be issued according to our Refund Policy.
6. Price Changes
We reserve the right to change prices without prior notice. However, the price displayed at the time of checkout will be the price charged for your order.
7. Taxes, Customs Fees and Duties
Please be aware that you, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be levied by your home country. These fees are separate from the purchase price and shipping costs you pay us, and we recommend checking with your local customs office for more information.
We are not responsible for any delays due to customs clearance.
8. Payment Disputes
In the unlikely event of a payment dispute, please contact us immediately. We will work with you to resolve the issue in a timely manner.
9. Changes to this Payment Policy
We may update this Payment Policy from time to time. We will post the updated Payment Policy on the Website. You are advised to review the Payment Policy periodically for any changes.
10. Contact Us
If you have any questions about our Payment Policy, please contact us.